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POSITION OVERVIEW:
This position is responsible for the overall coordination, leadership, and functional management for the Retail Operations for our client’s growing footprint of convenience stores. The VP will play a significant role in developing and implementing programs that enable the company to become a top quartile convenience retailer. Role will lead the execution of key strategies to win at Retail with Millennials, continuously enhance operations, operational efficiency, guest experience and profitability by driving proprietary food sales, expanded store access enabling personalized service and building/enhancing brand loyalty.
The VP is a key member of the client’s leadership team and leads the creation, definition and development of the strategic and operational strategies and tactics to achieve the long and short-term corporate objectives.
DUTIES & RESPONSIBILITIES:
- Develop monthly and annual strategic objectives which identify new business opportunities, operational efficiencies and enhanced guest experience
- Develop and drive short- and long-range departmental goals, objectives, policies, and operating procedures
- Managing all retail sales and retail operational functions
- Develop and manage budgets, meet or exceed plan
- Delivers the operation aspect of the company guest experience with a foundation on quality assurance while leveraging loyalty data.
- Maintain and improve existing business relationships. Work to extend business agreements while promoting positive relationships with partners, vendors.
- Design and implement various retail/operations programs designed to improve/enhance operations, brand, profitability, and guest experience. Develops operating models across the footprint that look at optimizing structure and efficiencies, analyze and evaluate the effectiveness of structure (operations, methods, costs, and results).
- Participate in the development of new projects, initiatives and programs
- Represent the company at various community and/or business meetings to promote the company.
- Develop and implement compensation plans that drive productivity, profitability, guest loyalty and associate engagement.
- Develops process and metrics to measure effectiveness, ROI, profitability and performance of all operations based programs and initiatives ensuring sales volume, share loyalty, guest experience and profit objectives are accomplished. Provide recommendations to drive profitable growth.
- Creatively identify opportunity areas for growth, process improvement and changes by effectively using market research and competitive intelligence.
- Ensures that the guest and guest experience POVs are placed at the center of business decisions across retail.
- Partner with Learning & Development to effectively roll out key operational programs to company associates.
- Account and vendor management across Operations and other partners.
- Oversees the Security and Loss Prevention team.
People Management:
- Responsible for providing direct reports with timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth;
- Developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.
- Incumbent also holds his direct reports accountable for performing the same functions and activities with their direct reports if applicable.
Competencies:
- Leadership – Operational philosophy that aligns with company priorities and culture along with a focus on inspecting what is expected. Empathetic yet data driven to maintain accountability by balancing the feedback of the team while maintaining company standards and what’s best for the business.
- Attention to Detail – Demonstrated ability to develop a definable operating rhythm to manage the business (i.e. daily/weekly/monthly/quarterly cadences along with reporting and metrics).
- Innovation/ Process Improvement – Demonstrated ability to develop improvements across the operation with a focus on new, innovative, different approaches that are the right solutions for our organization.
- Talent Management – Effective teacher and developer of talent throughout the retail organization. Builds a robust bench of talent and takes a broader approach to managing and moving talent.
- Food Service Management – Demonstrated ability to drive incremental profitable sales via multi-unit MTO/Food preparation operations across multiple day-parts.
- Possesses a competent understanding of a store manager’s daily job responsibilities.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Education and Experience:
- Bachelor’s degree in Business Management or Marketing or other 4-year degree required.
- Comprehensive knowledge of Retail Operations in a convenience store environment.
- 10 to 12 years proven experience in the development and implementation of strategies related to retail operations at a regional level or higher.
- Experience with retail marketing /technology (Loyalty, Guest Service, Kiosks, Mobile, Delivery, Drive Thru, etc.) preferred.
- Has experience with retail accounting.
- Six to eight years’ experience in managing teams including managing managers.
Capabilities:
- Need to have strategic and tactical operations orientation including experience leading and implementing operations programs and initiatives. Retail /C-Store marketing experience preferred.
- Demonstrated ability to build, develop and manage overall P&L.
- Demonstrated experience in managing P&L including budgeting, financial statements and labor hour allocation/management.
- Need to have guest-centric orientation including experience leading and implementing Guest Experience initiatives in business to consumer or retail environments.
- Strong financial skills.
- Proven track record in assessing the effectiveness/ROI of operational programs.
- Ability to create actionable strategies for operations and partner functions. Able to create and lead cross functional teams (initiating action, facilitation, planning and organizing, conflict management, etc.).
- Excellent communication skills, both verbal and written; ability to articulate and present vision or concepts that educate and influence thinking. Strong interpersonal skills, ability to interact effectively with employees at all levels.
- Demonstrated leadership skills and problem-solving capabilities.
- Proven track record of being able to collaborate with key stakeholders across functions and levels.
- Ability to operate in a complex, rapidly changing environment while adhering to tight schedules and budgets.
- Demonstrated project management skills and proven ability to balance multiple projects in varying degrees of implementation.
- Excellent verbal, written, people, and diplomacy skills are required.
- Strong organizational, problem-solving and attention to detail skills are required.
- Must be well-organized and able to coordinate multiple tasks and requests.
- Excellent analytical, interpersonal, negotiation, problem solving and influencing skills are essential.
- Strong presentation skills required.
- Previous experience successfully introducing and implementing processes, best practices and operational change initiatives that significantly enhanced capabilities.
Computer/Technical:
- Ability to use all Microsoft Office software, including: Word, Excel, & PowerPoint including email
- Previous experience with Retail Operations systems (i.e., PDI) preferred.
Compensation shown = Base + bonus (DOE)
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