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Job #: 401
Title: Service Branch Manager
Region: Southwest
Compensation: $ 90,000.00 Yearly

Job Summary

Our client, a nationally recognized leader in petroleum / service station equipment installation, repair and maintenance, seeks a Branch Manager to effectively guide the customer service and sales efforts for their growing regional team.

A Branch Manager oversees all operations taking place in the division office and out in the field, with the emphasis on business development and customer service. He or she will be responsible for interviewing, hiring, and training (as needed), as well as coaching and mentoring all staff in the branch. As a Branch Manager, you will collaborate with upper management to develop strategic plans for business growth based on short-term and long-term goals, communicate those goals to your team, and guide them to success.

Branch Manager Duties and responsibilities

  • Oversee day-to-day operations
  • Direct oversight and management of all branch employees, including ongoing skill development
  • Provide leadership at all levels of the organization
  • Communicate and embody the company vision and values
  • Build up the company by recruiting, interviewing, hiring, and mentoring new talent
  • Define and implement policies and performance standards
  • Evaluate employee performance and provide additional coaching and support as needed
  • Assess departmental and company performance and devise plans for improvement
  • Manage profit and loss statements and account for costs and revenues
  • Develop market strategy and work in conjunction with staff to target potential local customers
  • Maintain a high level of customer service resulting in significant market penetration for services.
  • Accurate and timely accounting and billing for technicians’ hours, parts, supplies, etc.


Branch Manager Requirements and Qualifications

  • Minimum 5 years’ experience in a team management role in a related industry
  • Experience in the installation, repair and maintenance of fuel dispensing (and related) equipment.
  • Bachelor's degree in Sales, Marketing, or Business preferred, but not mandatory
  • Communication skills are key to increasing management’s effectiveness with both superiors and subordinates
  • Leadership skills are pertinent to providing and fostering a growth mindset
  • Delegation skills are crucial in identifying the best person (or people) for a particular task and act as a facilitator to motivate and direct the work
  • Time management skills are important in prioritizing tasks to ensure that projects are completed by deadlines and streamlining processes to maximize productivity
  • Negotiation and mediation skills are necessary in finding opportunities to resolve conflicts efficiently and favorably
  • Decision-making skills are key to weighing costs and benefits of various options and determining the best course of action to achieve company goals
  • Problem-solving skills are crucial to analyzing past and current performance and recommending objectives to improve productivity and profitability
  • Working knowledge and proficiency with Microsoft Office and QuickBooks
  • Excellent written and verbal communication skills, self-motivated, self-starter, sense of urgency, personable, extroverted personality and well organized

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